Merchandise Terms of Purchase 

DG3 North America, Inc.

Merchandise Terms of Purchase – Returns and Refunds

These Terms of Purchase outline our policy for returns and refunds for products you purchase through our site.


We accept returns of defective products within 30 days of the shipping date. A product is considered defective if it does not function as advertised or arrives damaged.

Return Process:

  • To initiate a return, please contact us at within 14 days of receiving your order.
  • You will be issued a Return Merchandise Authorization (RMA) number and instructions on how to return the product.
  • Please include the RMA number with your returned item(s).
  • We recommend using a trackable shipping method for your return.

Refunds and Replacements:

  • Upon receipt and inspection of the returned product, we will offer you a choice of a full refund or replacement (of the same product, if available).
  • Refunds will be issued to the original method of payment used for the purchase.
  • Please allow up to 5 business days for your refund to be processed.
  • Replacement products will be shipped free of charge.

Shipping Costs:

  • We will cover the return shipping cost for defective products.

Undeliverable Returns:

  • Incorrect addresses or undeliverable packages will incur an additional shipping fee for the correct address.

Non-Returnable Items:

  • Sale or clearance items.
  • Food or perishables.
  • Made to order custom co-branded items.
  • Products that are are damaged due to misuse, neglect, or improper care .
  • Products that are returned without a valid RMA number.


This return policy applies separately from any warranty offered by the manufacturer of the product. Please refer to the manufacturer’s warranty information for details on warranty service.

Changes to this Policy:

We reserve the right to modify this return policy at any time. The most current version of the policy will be posted on this website.

Contact Us:

If you have any questions about our return policy, please contact us at

By placing an order on our website, you agree to these Terms of Purchase.